19:37 - Power circuit failed in the datacenter, knocking out 3 servers. Service was slow as two of the servers were webservers, leaving web access restricted in speed. Client access and inbound email are both unaffected as no mail servers were on the failed circuit.


20:07 - All affected servers back online, web access stabilising across the webservers. Service may be a little slow for the next 10-15 minutes as users online are redistributed over available webservers.

There was a temporary problem with access this morning between 9.45am and 10.15am due to a database server issue.


This has now been resolved.


10:25am - Updated, issue has been found and fixed.  If you have any problems, try resending your email.

To those members concerned about the Thursday redelivery please be advised that this is now scheduled to happen tonight from 10pm. Other members please be aware that we are scheduling this off-peak because during this time there will be some delays on inbound mail as we process about 30,000 emails through the system. We will update this post when this has completed. 22:15 - this work is starting now. Update in approx 45 minutes. 11:05 - Mail redelivery is under way. This should hopefully complete within 1-2 hours. We will give a progress update at midnight. 12:05 - Redelivery is progressing well and should not take too much longer. Next update within 30 minutes. 00:30 - Restoration complete and full email flow restored. The held mail backlog will be cleared shortly. 01:00 - Mail backlog cleared and all operating as normal.